L2 IT Operations (Level 2 Support)

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 850 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of L2 IT Operations (Level 2 Support) to work with our International Partners.

what you will be doing:

Incident and Request Handling:

• Resolve incidents that cannot be handled at the L1 level.
• Work on tickets escalated from L1 in systems like BMC, Jira, or other ITSM tools.
• Analyze and diagnose user and infrastructure-related issues.

System and Application Monitoring:

• Ensure the availability and functionality of IT systems.
• Respond to alerts from monitoring tools.
• Proactively monitor systems to prevent potential issues.

Error Resolution and Change Execution:

• Implement standard change requests.
• Troubleshoot and resolve server, network, application, or database configuration issues.

System Administration:

• Manage server operating systems (Windows).
• Configure and administer corporate applications, databases, and servers.
• Handle user account management and access control.

User Support:

• Guide L1 technicians and provide them with solutions for common issues.
• Assist end-users with complex technical problems.

Documentation:

• Create and update knowledge base articles and technical documentation.
• Maintain detailed documentation of infrastructure changes and incidents.

Escalation to L3:

• Escalate complex technical issues to L3 engineers or developers.
• Provide detailed logs and information for further analysis.

Security Compliance:

• Implement and enforce security policies (e.g., patch management, access control).
• Identify and address system vulnerabilities or threats.

Project Participation:

• Assist with the implementation of new technologies and IT projects.
• Test and deploy new solutions in coordination with other teams.

Data Analysis:

• Conduct root cause analysis (RCA) to prevent recurring incidents.
• Generate performance and availability reports for management.

what we are looking for:

• Bachelor’s degree
• Fluent English
• Knowledge of TCP/IP, DNS, DHCP, VPN, and routing concepts.
• DB: SQL (MySQL, PostgreSQL, MS SQL Server)
• Version Control Systems: Git (GitHub, GitLab);
• WEB servers: IIS;
• Monitoring tools: ELK;
• Strong knowledge of OS (Windows, Linux).
• Basic networking skills (TCP/IP, DNS, VPN).
• Database management and troubleshooting (SQL/NoSQL).
• Scripting for automation.
• Familiarity with ITSM frameworks like ITIL.

what's in it for you:

• Unique learning experience in our company
• Working experience with great potential for growth
• Competitive salary
• Benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1⪼=5
  

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.

If you share the same views, apply today!
Working for Orange is one of a kind experience. Come check it out!

Orange Systems
https://systems.orange.md/
8, Calea Iesilor street, Chişinău, Moldova