Mid‑Level Product Manager / Business Analyst (PM / BA)

About Us
Since 2020, Travel Business Class (TBC) has set the benchmark for premium Business- and First-class travel worldwide. We create journeys that are safe, seamless, and memorable. The same standards apply internally: our 200+ colleagues rely on a bespoke CRM/ERP platform that we continually refine to keep excellence at the centre of every interaction.

Why We’re Hiring
Our Lead Product Manager is looking for a mid‑level partner to refine requirements, ship features, and drive adoption across our bespoke CRM/ERP platform as well as other internal and customer‑facing products.
You will divide your time between business analysis and hands‑on product management, with a clear path toward owning a product vertical.

Key Responsibilities

• Requirements & User Stories: conduct user interviews, prepare detailed specifications, and define clear acceptance criteria.
• Process Optimisation: map current workflows, identify gaps, and drive measurable improvements.
• Stakeholder Management: keep priorities aligned through regular syncs and transparent communication.
• Feature Implementation: create rollout plans, train 200+ internal users, and track adoption.
• Prioritisation & Agile Planning: groom the Jira backlog, coordinate sprints, and keep releases on schedule.
• UAT & Quality: design test scenarios, triage bugs, and ensure releases go live without critical issues.
• Executive Communication: deliver concise, persuasive updates on roadmaps and results.
• Product Analytics (nice to have): build simple SQL/BI dashboards for CAC, LTV, ARPPU, NPS, and productivity.

Must‑Have Skills

• Requirements & Stories: translate needs into testable user stories.
• Process Improvement: map and optimise workflows.
• Stakeholder & Communication: align teams and present ideas confidently.
• Agile/Scrum Delivery: hands‑on experience with Scrum ceremonies, Jira sprint coordination, and release management.
• Language proficiency: fluent Russian, English B1/B2; Romanian is a plus.

Nice‑to‑Haves

• Experience with Amadeus/GDS or CRM integrations.
• Hands‑on work in CRM/ERP development.
• Data literacy: basic SQL and BI skills.
• Familiarity with product analytics, A/B testing, and growth dashboards.

What We Offer

• Impact on a platform used by 100 k+ customers and 200+ staff.
• A free, agile environment that encourages experimentation and rapid iteration.
• Mentorship from the Lead PM and a clear growth path.
• Annual learning budget for courses, conferences, books, and paid AI tools (e.g., ChatGPT Plus).
• Flexible working hours.
• Modern office in central Chișinău, stocked kitchen with fresh fruit, ice cream, and other snacks, team events.