German speaking Customer Support Operator

AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.

Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.

Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!

The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.
We are looking for an German-speaking Customer Service Representative for eBay marketplace.

Job Description

• Respond to customers’ messages and outcoming calls.
• Research the required information using available resources.
• Process orders, forms and applications.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.
• Identify and escalate issues to supervisors.

Required Skills

• Knowledge of German B2/C1 (oral and written)
• Experience in customer service
• Proficient with Microsoft Office Suite
• Ability to communicate effectively and professionally with others, from customers to co-workers

What do we offer?

• Schedule 9:00 - 21:00 (8 hours rotational shift),
• Work in the office or remotely