Senior Account Manager - Remote

GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don't just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

The Senior Account Manager role involves developing positive and profitable business relationships with key clients by establishing transparent workflows, solving operational and marketing challenges, and creating new growth opportunities to ensure long-term business success and mutual benefit.

What You’ll Be Driving:

Developing existing and new client partnerships, ensuring mutual value and long-term cooperation;
Understanding client objectives, metrics, and structures to address business challenges;
Representing client interests internally, highlighting risks and opportunities;
Building growth strategies and optimizing ROI across GR8 Tech product lines;
Contributing ideas and feedback to improve the platform, products, and services;
Supporting onboarding of new clients and presenting product updates and roadmaps;
Conducting regular business reviews, performance evaluations, and satisfaction surveys;
Identifying upsell and cross-sell opportunities and documenting them in CRM;
Resolving commercial and operational issues in a timely and efficient manner;
Maintaining proactive communication on issue status and progress;
Collaborating cross-functionally with Legal, Compliance, Finance, Product, CRM, and Development teams;
Participating in industry events and conferences to engage clients and expand market knowledge.

What Makes You a GR8 Fit:

3+ years of experience in the iGaming industry with a focus on client relationship and key account management;
Understanding of SDLC and software release processes;
Knowledge of market trends and client platforms in iGaming;
Effective at developing and defending commercial proposals;
Senior-level CRM and BI tool usage;
Advanced MS Office skills (PowerPoint, Excel, Word);
Mid-level experience with project/task management tools (JIRA, Confluence, Trello, Asana, etc.);
Strong communication, interpersonal, and negotiation skills;
Ability to work under pressure and meet tight deadlines;
Confident in presentations and client training delivery;
Strong prioritization, analytical thinking, and planning skills;
High emotional intelligence, with a team-player mindset and focus on collaboration;
Self-motivated, feedback-driven, and continuously learning;
High level of independence with escalation for complex decisions;
Ability to manage a mix of integration and live mid-to-top tier accounts.
Fluent English (B2+), both written and spoken;
Fluent in Ukrainian or Russian.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

Sports – gym, yoga, or any activity to keep you active;
Medical – insurance and wellness services;
Mental health– therapy or coaching support;
Home office – ergonomic furniture, gadgets, and tools;
Languages – courses to improve or learn new skills.

Work-life

Parental support with paid maternity/paternity leave and monthly childcare allowance;
20+ vacation days, unlimited sick leave, and emergency time off;
Remote-first setup with full tech support and coworking compensation;
Regular team events – online, offline, and offsite;
Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.